Our COVID-19 Assistance Policies Are Ending June 30th
While our COVID-19 assistance policies are ending, we're shifting our focus to transitioning our customers onto long-term assistance programs. Our commitment to our customers will never change and we’re here to help you find the right financial support program for your household.
Our California Alternate Rates for Energy (CARE) program recognizes that everyday expenses impact some households more than others. CARE can help reduce energy bills for eligible customers by up to 30%.
Family Electric Rate Assistance (FERA) can help reduce energy bills by 18% for qualified households of 3 or more. Apply to FERA with the same 2-minute application as our CARE program.
We understand that if you or someone in your household uses electrically-powered medical equipment, your energy source becomes even more important. That’s why Medical Baseline Allowance provides an additional 16.5 kilowatt-hours (kWh) of electricity per day at the lowest baseline rate to help offset the cost of operating your medical equipment.
With our Energy Saving Assistance program (ESA), qualifying customers can upgrade to energy-efficient appliances for little to no cost. Not only does the program cover or significantly offset the cost of new appliances, including installation, but the appliances themselves will help reduce your monthly bills.
Payment arrangements can help you manage your energy costs when life gets complicated. We'll work with eligible customers to create a payment plan that spreads the amount over time, even up to 12 months. If you’ve previously had a payment arrangement, you’re eligible to apply again.
Customers who are enrolled in our CARE/FERA programs and have qualifying past-due bills may be able to participate in our Arrearage Management Plan (AMP). AMP will forgive up to $8,000 in eligible late payments.
We believe in neighbors helping neighbors. Our Energy Assistance Fund (EAF) is SCE’s non-profit fund that helps us put community first. Qualifying customers can receive one-time monetary assistance with their energy bill. We work with over 80 community-based organizations to make applying easy and accessible.
The Low Income Home Energy Assistance Program (LIHEAP), offered by the U.S. Department of Health and Human Services, provides additional federally funded assistance for home energy costs. Find out how LIHEAP can help your household.
If you are already enrolled in one of these programs, the upcoming changes will not impact your enrollment status
If you are currently enrolled in a payment arrangement, or have been enrolled in the past, you can enroll again if you’re eligible. Visit My Account to find out if you qualify.
All of these programs are currently open and have rolling applications, so you can apply any time.
Our customers have different needs, which is why we offer a wide range of programs so that every household can find the right support. Some programs, such as CARE/FERA, have income requirements and require an application, whereas tools like Buget Assistant are available to any SCE customer who signs up for My Account. If you need more information than what is provided on this page, contact Customer Support at 1-800-655-4555.
We’re here to help! Reach out to us on Facebook, Twitter, or through Ask SCE for virtual assistance wherever you are. If you’d like to speak to us on the phone, visit our Help Center to find the right number for your needs.
To learn more about these programs, as well as outages, rebates and savings, account updates, and more, visit our Help Center.
Yes, there are additional programs available. COVID-19 Rent Relief will help income-eligible households pay rent and utilities, both for past due and future payments. To learn more, visit https://housing.ca.gov/covid_rr.
Apply today for one of our many financial assistance programs.
We look forward to continuing to support you.
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In just five minutes, our Home Energy Advisor survey can give you personalized recommendations of ways to reduce your bill, from no-cost options to big home improvements.Start Survey
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We’re upgrading our infrastructure to help prevent and mitigate wildfires in the areas we service. Understanding that many people are at home more due to COVID-19, we are working hard to minimize disruptions in the event of a Public Safety Power Shutoff (PSPS). To find out how to receive notifications before an outage, visit our PSPS Alerts page.