Non-Residential Direct Access (DA) Customers
Some CCAs exclude commercial and industrial (non-residential) DA accounts from eligibility for CCA service. If you are a non-residential DA customer and your CCA is not enrolling non-residential DA customers, then you will not be impacted.
If you are a non-residential DA customer in a CCA jurisdiction where the CCA has chosen to automatically enroll non-residential DA customers, you will need to opt out of CCA Service to continue receiving DA service. See below for information about opting out of CCA Service and remaining on DA Service.
Residential Direct Access (DA) Customers
California law and California Public Utilities Commission (CPUC) rules state that, within a CCA’s service territory, all residential customers, including residential DA customers, will be automatically enrolled into CCA Service, unless they opt out of CCA Service. As a residential DA customer located within a CCA’s jurisdiction, you will be automatically enrolled in CCA Service unless you affirmatively opt out in order to continue to receive DA Service.
If you want to continue to receive DA service, it is important that you opt out of CCA Service by contacting your CCA directly. If you are automatically enrolled into a CCA Service and do not affirmatively opt out, please be aware that SCE must remove your service account from DA service and place it on CCA Service.
If you opt out of CCA Service before your transfer to CCA Service, no action is needed, and you will remain on DA Service. If you opt out of CCA Service during the 60-day period after your enrollment into CCA Service, you will be returned to DA Service. However, if you do not opt out of CCA Service during either of these periods and subsequently elect to leave CCA Service, you will be returned to service with SCE for a 12-month Bundled Service period and you will not have the option to re-enroll in DA service during that period. Please refer to “CCA Switching Exemptions” in Rule 22.1 for more details.
You will also be responsible for any costs, fees, or penalties that may be imposed under your existing DA Service as a result of your service account’s automatic enrollment in CCA Service. SCE is not responsible or liable in any way for any such costs, fees, or penalties. SCE recommends that you contact your CCA to identify any conditions that may apply in the event your service account is transferred to CCA Service.